Many MSPs struggle with how to cover all of the inbound phone requests for service on a daily basis.  Some MSPs in the past have hired Answering Service companies as the solution, but your Answering Services are not tech companies.  They don’t sound technical and they don’t sound professional.

Control Center X’s IT Dispatch is the solution you’ve been searching for.  You would forward your calls to us in whatever manner you choose and we will first answer every call with our fully white-labeled professional team.  Next, we ask a set of intelligent questions, designed to show off your technical prowess and skill to the caller and to ultimately create a fully detailed ticket in your PSA.  Once the ticket has been created we follow your procedures to provide the ticket details to your appropriate team members.  You could even assign that ticket back to us, if you wish.

No matter what, every call answered properly and professionally by a team who can technically talk the talk, every tickets get made with all of the details you’d ever want and every ticket gets actioned appropriately.